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NowKind Terms of Service

Last updated July 1, 2026

These Terms are a legal agreement, but we have tried to write them like a human. If something here is unclear, email us at legal@nowkind.org before you rely on it.

This page is provided for general information. It is not legal, medical, financial, or tax advice. Where your situation calls for professional advice, please get it.

1. Who we are and what this covers

NowKind is a service operated by GuyFin LLC, a New Jersey limited liability company. In these Terms, "NowKind", "we", "us", and "our" mean GuyFin LLC. "You" means the person using the service.

The Services are the NowKind website at https://nowkind.org and its coordination features: one shareable page to organize real help (meals, tasks, and messages of support) when someone is going through a major life moment such as a new baby, surgery, illness, or loss.

By using the Services, creating a Page, claiming a meal or task, or posting a Well-wish, you agree to these Terms and to our Acceptable Use Policy (available at /acceptable-use). If you do not agree, please do not use the Services.

We also handle your information under our Privacy Policy (available at /privacy), which is part of your agreement with us.

A note on how you agree

Please read Section 15 (Dispute Resolution and Arbitration) carefully. It requires most disputes to be resolved by binding, individual arbitration and it waives your right to a jury trial and to participate in a class action. You can opt out of arbitration within 30 days, and you keep a small-claims option. This section is written in plain language so you know exactly what you are agreeing to.

2. Definitions

We use a few defined terms throughout. They mean the same thing everywhere they appear.

  • Services. The NowKind website and its coordination features.
  • Organizer. The account holder who creates and manages a Page. An Organizer signs in by magic link (there is no password) and must be 18 or older.
  • Supporter. A person who claims a meal or task, or leaves a Well-wish. A Supporter has no account and must be 13 or older.
  • Recipient. The person a Page is about. A Recipient may never use NowKind at all. A Page publishes information about a Recipient, which is why we require authority to create it and why we offer a takedown path.
  • Page. A NowKind coordination page, reachable only at an unguessable URL.
  • Claim. A Supporter signing up for a specific meal slot or task.
  • Claim link. The private, unguessable link we email a Supporter. It is the only way to view the drop-off address and to edit or cancel that Claim.
  • Well-wish. A message of support posted to a Page.
  • Content. Anything users submit: names, situation category, stories, photos, messages, drop-off address and instructions, notes.

3. Eligibility and age

The Services are intended for adults, and NowKind is a general-audience service. It is not directed to children, and we do not knowingly collect personal information from anyone under 13.

  • You must be 18 or older to create a Page or to buy any paid feature (see Section 12).
  • You must be 13 or older to claim a meal or task, or to leave a Well-wish.

If you believe someone under 13 has given us personal information, contact us at privacy@nowkind.org and we will delete it.

4. What the Services are, and what they are not

NowKind is a coordination tool. It helps people organize practical help and send messages of support. That role has clear edges, and it matters that you understand them.

  • We are not a party to the arrangements between users. Any arrangement to bring a meal, run an errand, drop something off, or otherwise help is strictly between the Organizer, the Supporter, and the Recipient. NowKind is not a party to it, does not supervise it, and is not responsible for whether it happens or how it goes.
  • We do not verify anyone or anything. We do not confirm the identity of an Organizer, Supporter, or Recipient, we do not verify that an Organizer has permission to create a Page, and we do not check whether anything on a Page is true, accurate, or complete. A Page reflects what a user typed, not something we have vetted or endorsed.
  • We do not vet or supervise in-person help. When a Supporter claims a slot, they may receive a private drop-off address and go to a real home. NowKind does not background-check, screen, or supervise anyone who claims a slot or shows up at an address, and is not responsible for their conduct, their safety, the safety of anyone they meet, or the goods they bring. Use ordinary judgment about who you invite and who you let into your life.
  • We do not hold or move money between users. NowKind never collects, holds, transmits, or distributes money on behalf of a Recipient. There is no donation pool. If a Page links out to a Recipient's own Venmo, PayPal, GoFundMe, or similar account, that payment is strictly between the giver and that third party. See Section 11 and Section 12.

You use the Services at your own risk, and you rely on Content posted by other users at your own risk.

5. Accounts and magic-link sign-in

Only Organizers have accounts. To sign in, you enter your email and we send you a one-time magic link. There is no password to remember or lose.

You are responsible for your email account and for anything done through your NowKind account. Keep access to your email secure, since anyone who can open your inbox can request a magic link. If you think someone has gained access to your account, email us at support@nowkind.org.

We may decline to create, or may close, an account at our discretion (see Section 8).

6. Organizer responsibilities and the authority attestation

Creating a Page means publishing information about a real person, often including their first name, their situation, and a drop-off address. That carries real responsibility, and most of it sits with the Organizer.

When you create a Page, you must check a box that states:

"I have permission from the recipient or their family to create this page and share this information, and I am 18+ and agree to the Terms & Acceptable Use Policy."

By checking that box and creating a Page, you represent and confirm that all of it is true. In particular:

  • You have permission from the Recipient, or from their family where the Recipient cannot give it themselves, to create the Page and to share the information on it.
  • You are 18 or older.
  • The information you post is accurate to the best of your knowledge, and you will correct or remove it if that changes.
  • You will not post clinical or diagnostic medical detail about the Recipient. Keep the situation description to the plain, human level (for example, "recovering from surgery"), not medical records.

You are solely responsible for having that permission and for the accuracy of the Page. If a Recipient or their family objects, we will act on it (see Section 7 and Section 8), and you agree to cover us for claims that arise from a Page you created without authority (see Section 14).

7. Recipient rights and the takedown path

A Recipient may never have signed up for NowKind, so we do not make them create an account to be heard.

Every public Page carries a visible link: "Is this page about you? Request changes or removal." Anyone a Page is about, or their family, can use it to ask us to change or take down the Page, with no account and no cost. Requests route to abuse@nowkind.org.

When we receive a valid request from a Recipient or their family, we can unpublish the Page (it returns a "not found" response and stays out of search engines) while we sort it out. To ask us to remove a specific Well-wish, email abuse@nowkind.org.

8. Content moderation and our right to act

We do not pre-screen Content, and we are not obligated to monitor the Services. But we can act when we need to.

We may remove pages or content and suspend accounts at our discretion, with or without notice, to protect users.

The "Is this page about you? Request changes or removal" link on every Page, and emailing abuse@nowkind.org to report a Page, a Well-wish, or other Content, are how you ask us to use that right. We may also act on our own if we become aware of a problem. Because we may need to move quickly to protect a Recipient or a Supporter, we may act before we have all the facts, and we are not liable to you for having removed content or suspended an account in good faith to protect users.

9. Acceptable use

Our Acceptable Use Policy (available at /acceptable-use) is part of these Terms, and you agree to it. In short, do not use NowKind to:

  • impersonate anyone, or misrepresent your relationship to the Recipient;
  • create a Page about an identifiable person without authority from them or their family;
  • harass, threaten, or target anyone, or post hateful content;
  • publish a person's private information, including a home address, without authority (doxxing);
  • run scams, fraud, or deceptive fundraising;
  • post illegal content or adult or sexually explicit content; or
  • interfere with, overload, or try to break the Services or their security.

The Acceptable Use Policy has the full list and detail. A violation is grounds for us to act under Section 8.

10. User Content and the license you give us

You keep ownership of your Content. Posting it to NowKind does not transfer it to us.

To run the Services, we need your permission to handle your Content. You grant NowKind a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, resize and reformat, and otherwise process your Content, and, for any photo you may add, to strip metadata from it, only as needed to operate, secure, and improve the Services and to show your Content to the people it is meant for. This license lasts while your Content is on the Services. When your Content is deleted, or when we remove it, this license ends within a commercially reasonable time, except that we may keep copies in routine backups for a limited period and where we must retain something to comply with law or resolve a dispute.

You are responsible for your Content and for having the rights to post it, including any photo you add and any information about another person. If your Content includes someone else's copyrighted work, our Copyright & DMCA Policy (available at /copyright) explains how that is handled, including how a rights holder can ask us to remove infringing material and how we deal with repeat infringers.

A realistic note about "delete": once information has been shared online, copies may exist beyond our control, for example in a Supporter's inbox or a search cache from elsewhere. We can remove Content from the Services, but we cannot pull back what has already been copied or forwarded.

11. No professional advice, and third-party links

NowKind does not provide medical, legal, financial, or tax advice, and nothing on the Services is professional advice. Content on a Page is posted by users and reflects their own words and situation, not our review or endorsement. For decisions about health, money, or law, talk to a qualified professional.

Money help on NowKind happens only through these links. An Organizer may add a link to the Recipient's own account on an outside service, such as Venmo, PayPal, or GoFundMe. That is the only way money is ever offered through a Page. When you follow such a link and send money, the payment happens entirely on that third party's service and is strictly between you and them. NowKind does not process, hold, receive, route, verify, endorse, or guarantee any such payment, takes no fee on it, and is not responsible for the outside service or for how any money sent through it is used. We show this caution next to any money link, and it is the only rule that governs money on NowKind:

NowKind does not process or verify these payments. Give only if you personally know and trust the organizer.

12. Paid features

NowKind never holds or transmits money between users. We do not run a donation pool and do not process, hold, or route contributions to a Recipient. The only way money is offered through a Page is a link out to the Recipient's own outside account (see Section 11), and that payment is strictly between the giver and that third party.

What NowKind sells is its own software. Creating a Page, sharing it, and coordinating help for one situation (meals, tasks, and well-wishes, for any number of supporters) are free, and we intend to keep that core free. NowKind is the merchant of record for its paid plans and charges through Stripe, our payment processor. The paid features are:

  • One-time upgrade. A one-time purchase that adds premium features to a single Page. It is governed by the Paid Upgrade Terms shown to you at checkout before you buy. Those terms describe what the upgrade includes and its refund and billing policy. Nothing here overrides them.
  • Subscriptions. Recurring paid plans (for example, a Pro plan for organizers managing multiple Pages, or a Care Hub plan for ongoing care coordination). Each is governed by the Subscription Terms shown to you at checkout before you subscribe. Those terms describe what the plan includes and its price, billing cycle, automatic renewal, cancellation, and refund policy. A subscription renews automatically until you cancel, the recurring charge and cycle are disclosed to you before you pay, and you can cancel online at any time through the Stripe Customer Portal.

The paid features are not live yet. We will not charge you for a paid feature without first presenting its specific terms, and until a given feature launches, treat the Services as money-free.

13. Disclaimers of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that any Content on a Page is accurate or reliable, or that any help coordinated through the Services will actually be provided. You are responsible for your own judgment about the people and Pages you interact with.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

14. Limitation of liability and indemnification

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NOWKIND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, GOODWILL, OR PROFITS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

These limits do not apply to liability that cannot be limited or excluded under applicable law, including liability for our own gross negligence, recklessness, or willful misconduct. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you, and nothing here limits any rights you have under laws that cannot be waived by agreement.

Indemnification

You agree to defend, indemnify, and hold harmless GuyFin LLC and its members, officers, and agents from and against any claims, damages, losses, and reasonable costs (including reasonable attorneys' fees) arising out of or relating to: (a) your Content; (b) your use of the Services; (c) your violation of these Terms or the Acceptable Use Policy; (d) your violation of any law or of anyone else's rights, including creating or maintaining a Page about a person without authority, or posting someone's information or photo without permission. We may take over the defense of any matter subject to indemnification, at your expense, and you agree to cooperate.

15. Dispute resolution and arbitration

We want to resolve problems quickly and fairly, and usually a short email does it. This section explains what happens if a dispute remains. It is governed by the Federal Arbitration Act.

Please read this carefully. It affects your legal rights. By agreeing to these Terms, you and GuyFin LLC are each giving up the right to go to court to resolve most disputes, including the right to have a judge or jury decide. You are also giving up the right to bring or take part in a class action or any other representative proceeding. Instead, disputes will be resolved by binding, individual arbitration, except for the specific matters carved out below. You may opt out of this arbitration agreement within 30 days, as described below, and keep your right to go to court.

Informal resolution first

Before starting arbitration or any formal proceeding, you agree to first email us at legal@nowkind.org with a short description of the dispute and what you would like to happen. We will do the same to reach you. Give it 60 days from that first notice to try to work it out informally. Many disputes end here.

Binding individual arbitration

If we cannot resolve the dispute within those 60 days, you and GuyFin LLC agree that any remaining dispute arising out of or relating to the Services or these Terms will be resolved by binding arbitration on an individual basis, not in court. The arbitrator, not a court, decides the dispute, and the arbitrator's decision is final and enforceable, subject to the limited review allowed by the Federal Arbitration Act.

Waiver of court and jury trial

You and GuyFin LLC each give up the right to sue in court and the right to have a judge or jury decide the dispute. The only exceptions are the small-claims and injunctive-relief carve-outs below.

Class action and representative waiver

You and GuyFin LLC each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. You are giving up the right to participate in a class action. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

30-day right to opt out

You can opt out of this arbitration agreement (Section 15) by emailing legal@nowkind.org within 30 days of the date you first accepted these Terms, and saying that you want to opt out of arbitration. If you opt out, the arbitration, class-waiver, and jury-waiver provisions in this Section 15 do not apply to you, and disputes proceed in court under Section 16. Opting out does not affect any other part of these Terms.

Small-claims carve-out

Either of us may bring an individual claim in a small-claims court with jurisdiction, instead of arbitration, as long as the matter stays in that court and on an individual basis.

Injunctive relief carve-out

Either of us may ask a court for an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property, or abuse of the Services, without first going through informal resolution or arbitration.

16. Governing law and venue

These Terms and any dispute relating to them or to the Services are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules, and, for the arbitration agreement, by the Federal Arbitration Act.

For any matter that proceeds in court under these Terms (for example, a small-claims action, a request for injunctive relief, or a dispute where you have opted out of arbitration), you and GuyFin LLC agree to the exclusive jurisdiction and venue of the state and federal courts located in New Jersey, [COUNTY] County, and each of us consents to personal jurisdiction there.

17. Changes, termination, and other terms

Changes to these Terms

We may update these Terms as the Services change or the law requires. When we do, we will update the "Last updated" date at the top, and for meaningful changes we will give reasonable notice, for example a notice on the site or by email to Organizers. If you keep using the Services after a change takes effect, that means you accept the updated Terms. If you do not agree, stop using the Services.

Termination

You may stop using the Services at any time. An Organizer can ask us to delete their Page at any time by emailing support@nowkind.org, and we will remove it. We may suspend or end your access to the Services under Section 8, or if you materially breach these Terms. Sections that by their nature should survive, including Content license terms already granted, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law, survive termination.

Miscellaneous

  • Severability. If any part of these Terms is found unenforceable, that part is limited or removed to the minimum extent needed, and the rest stays in effect.
  • No waiver. If we do not enforce a right at some point, that is not a waiver of it.
  • Entire agreement. These Terms, together with the Acceptable Use Policy, the Privacy Policy, the Copyright & DMCA Policy, and any feature-specific terms we present to you, are the entire agreement between you and GuyFin LLC about the Services.
  • Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not responsible for failures or delays caused by events beyond our reasonable control, such as outages of a hosting or network provider, a suspension, hold, freeze, or other action by a payment processor, financial institution, or similar provider, natural events, or government action.
  • Notices. We may give you notice by email or by posting on the Services. You can send us legal notices at legal@nowkind.org or by mail to GuyFin LLC at the address below.

18. Contact

GuyFin LLC [GUYFIN LLC MAILING ADDRESS, CITY, NJ ZIP]